TERMS & CONDITIONS

Effective from: 6 October 2010 (last reviewed 21/09/25)

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By accessing and using this website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

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Service Guarantee

We are committed to customer satisfaction and strive to deliver a professional and reliable service at all times.

• If you are unhappy with any aspect of our services, please let us know. We welcome feedback and adopt an equal opportunities and non-exclusion policy. Enquiries are welcome from people of all backgrounds, ethnicities, and abilities—both as service users and as prospective employees.

• We operate a complaints procedure and encourage you to share your thoughts on our service delivery. You can contact us in writing at the address below, by email, or by telephone. You can find our contact details here.

• All calls will be handled courteously, professionally, and as promptly as possible.

• We will always do our best to meet our commitments. In the event of unforeseen circumstances beyond our control, we will inform customers as soon as possible and take reasonable steps to resolve the situation.

 

Agreements

When an agreement is made with a customer, it will be confirmed by telephone, email, or in writing, according to the customer’s preference. By accepting this confirmation in any form, the customer agrees to these Terms & Conditions.

 

Disclaimer

• All marks, names, logos, products, and brands shown or referred to on this website are the registered trademarks or trademarks of their respective companies. All rights reserved.

• While we aim to provide accurate and up-to-date information, we accept no liability for any inaccuracies, omissions, or reliance placed on the information provided on this website or on any linked websites.

• Any links provided are for convenience only, and we are not responsible for the content or reliability of external sites.

• Users should always seek independent, professional advice from qualified or licensed providers before acting on any information or making purchasing decisions.

• Opinions, findings, and recommendations expressed on this website are solely those of the author(s). Any product claims, statistics, or representations should be verified directly with the manufacturer, provider, or relevant party.